LAHORE: (Azaad English): The Inter-Boards Coordination Commission (IBCC) launches a 24/7 Customer Care Desk for offering public service with continuous and improved assistance.
The initiative works towards developing streamlined application methods that deliver faster and transparent service to students and their related stakeholders.
The Customer Care Desk ticketing system now serves as the modern support system which functions better than the previous phone and email structure. The new application system allows users to ask questions at whatever time suits them while allowing document attachments to speed up their inquiry process.
Dr Ghulam Ali Mallah as the IBCC Executive Director declared the Customer Care Desk as a pivotal step in advancing digital transformation initiatives.
He confirmed that IBCC aims to simplify its application system to benefit all users. He personally tracks all complaints to guarantee timely and efficient resolution until their successful resolution.
The 24/7 Customer Care Desk demonstrates how Inter-Boards Coordination Commission consistently strives to boost customer assistance while promoting openness and enhancing user contentment according to Dr Mallah.
The IBCC exists to further develop its services through modernization steps which enrich the experience of students and stakeholders.
The new system at IBCC functions to deliver dependable and efficient service which guarantees immediate assistance for all applicants. This strategic move will enhance the full experience of IBCC service users by creating processes that are more straightforward and easy to operate.
Digital solution implementation at Inter-Boards Coordination Commission represents a vital advancement that both enhances public service quality and opens up accessibility to people throughout Pakistan.
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