The Punjab government has launched a complaint cell to improve the performance and accountability of public schools in the province.
The new system allows parents, students, and teachers to report problems in schools. Complaints can be submitted online through the official School Education Department (SED) portal or by calling the helpline 042 111 11 2020.
Each complaint receives a tracking ID so users can follow its progress. The cell is designed to respond quickly and ensure follow-up action.
- Issues that can be reported include:
- Missing basic facilities like clean water, toilets, or electricity
- Unauthorised fee increases
- Corporal punishment
- Poor teaching standards
- Security issues
- Lack of cleanliness
- Absence of playgrounds
- Unregistered schools
The complaint system is also connected to the PEPRIS platform (Private Education Provider Registration and Information System) to track issues related to private schools.
The Punjab government has allocated Rs110 billion for the upgrade of public schools.
To file a complaint, visit schools.punjab.gov.pk.
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